Renan C. Coelho

Customer Experience Professional | Bachelor in Computer Engineering

phone +5521997812185 mail renanc.coelho18@gmail.com link LinkedIn

person Professional Summary

24-year-old professional with experience in Service Desk and technical support, specialized in IT solutions with a focus on networks, data analysis, and web development. I have a strong background in Service Management and Hardware Maintenance, along with Python, SQL, JavaScript, and React. I always seek to apply my experience and knowledge to continuously optimize processes, contributing and working both with a team-oriented and client-focused mindset.

work Work Experience

Partners Data Operations Analyst

Wellhub

Jan 2026 - Present

Brazil (Remote)

  • Provide Insights and data analysis for decision-making related to new processes and governance;
  • Work alongside other teams, providing data and insights to improve their performance;
  • Automate new and existing queries;
  • Create and update processes for data analysis and reports.

Service Desk

Elea Data Centers

Mar 2024 - Sep 2025

Rio de Janeiro, Brazil

  • Provided comprehensive technical support and troubleshooting for data center clients, ensuring high availability and performance for the operation;
  • Managed incidents and service requests using ServiceNow;
  • Worked closely with the NOC team, monitoring critical environments through Zabbix and Grafana;
  • Supported incident handling and the escalation process together with telecom operators and vendors;
  • Performed maintenance and configuration of network infrastructures, working with Routing, Switching, and Cabling concepts.

Help Desk (Intern)

Huawei Brazil

Jul 2023 - Mar 2024

Rio de Janeiro, Brazil

  • Delivered first-level technical support, solving hardware and software issues for employees;
  • Managed and escalated support tickets, ensuring fast incident resolution;
  • Took part in the Huawei Seeds for the Future program, deepening my knowledge in emerging technologies and diverse cultures.

school Education

Computer Engineering

Universidade Veiga de Almeida

2020 - 2025

High School

Centro Educacional Queen

2017 - 2019

terminal Technical Skills

NOC & Management

Zabbix Grafana Netbox ServiceNow ITIL

Programming & Web

Python JavaScript C React Tailwind

Networking & Suites

IPv4/IPv6 Security MS 365 Google Workspace

language Languages

  • Portuguese Native
  • English Advanced (C2)

workspace_premium Certifications